TADA has officially recognised the National Private Hire Vehicles Association (NPHVA) to represent its drivers under the Platform Workers Act, strengthening their work rights in Singapore.
This recognition grants NPHVA legal authority to represent and negotiate on behalf of TADA drivers on crucial matters including earnings, working conditions, and dispute resolution.
The formal recognition was announced on 4 April 2025.
The partnership between TADA and NPHVA builds upon a previous Memorandum of Understanding (MOU) signed by both organisations on 29 November 2023.
As part of that earlier agreement, TADA demonstrated its commitment by sponsoring membership fees for 600 eligible partners.
NTUC Assistant Secretary-General and Advisor to NPHVA Yeo Wan Ling highlighted the significance of this development: “TADA’s recognition of NPHVA marks an important milestone in establishing proper legal representation for platform workers.
“NPHVA can now better negotiate with TADA to address drivers’ grievances, resolve disputes effectively, and improve welfare such as workplace insurance coverage.”
The two organisations have previously collaborated on several activities, including TADA’s 5th anniversary event and the May Day 2024 Drivers Appreciation initiative.
Alongside the recognition announcement, TADA revealed plans to improve ride accessibility for elderly passengers through specific app features.
These include implementing fixed routes to save frequent pickup and drop-off locations and extending waiting times to better accommodate seniors’ needs.
TADA Chief Executive Officer Sean Kim connected these new initiatives to the broader partnership: “Our partnership with NPHVA reflects our commitment to providing meaningful support and creating solutions that benefit our drivers.
“Initiatives to improve accessibility for elderly riders not only enhance their experience but also create new opportunities for our driver partners. Driver welfare is key to long-term success, which is why our zero-commission model remains a cornerstone of our platform.”
NPHVA General Secretary Joseph Goh Say Sing expressed optimism about the arrangement: “Today’s announcement is a win-win for NPHVA and our TADA drivers.
“By recognising NPHVA, we can now represent their needs and have formal channels to address their concerns. TADA’s plans to better serve more passengers could potentially bring more customers, helping our drivers earn more.”
This collaborative approach aims to ensure the features balance rider needs with driver operational realities.
Before implementing these new features, TADA and NPHVA will organise regular consultation sessions where association leaders, members, and the driver community can provide feedback directly to TADA’s product development team.
