Freelancers & Self-Employed (FSE) professionals represent a growing yet underserved and understudied segment of the workforce. This study adopts a holistic, cross-industry approach to surface "Jobs-to-be-Done" (JTBD) to support FSEs in their pursuit of career growth progression. Our findings reveal opportunities for NTUC and the Labour Movement in Singapore to shape services and policies that address shared pain points beyond predefined worker categories.

The workplace in Singapore has evolved and work arrangements have shifted away from the traditional on-site, fixed-time, and fixed-workload structure. Over the years, NTUC has championed flexibility at work as a means of improving welfare for employees as well as supporting individuals with caregiving responsibilities. This Briefing Paper seeks to provide insights and case studies into how Flexible Work Arrangements (FWAs) can be implemented in a way that is a win-win for both companies and employees through three behaviourally informed recommendations.

As Singapore's manufacturing faces renewed strengths and threats in a changing post-pandemic world, this study seeks to gather insights on how these challenges could affect the opportunities available for workers in the manufacturing sector here. This study also suggests how workers can navigate opportunities and risks by securing necessary skills to create strategic advantages in the sector.